iLab - Access, Help & Training Overview The iLab Solutions Core Facility Management software (iLab) allows researchers to reserve time on devices or submit service requests to Einstein Core Facilities that are setup to use the system. It also provides Einstein with a centralized billing system for core services. This page provides information to assist new and existing users with accessing and navigating the system. Access iLab Internal Einstein users (including Montefiore PIs and Administrators) must use their active directory credentials (i.e. what you use to sign in to webmail) to log-in to iLab. If you are a volunteer in a PI lab and need to access the system, please email us. New users of the system will be prompted to request access to a PI lab before they can begin using core services. External users should register for an account directly via the iLab system. You can view a list of Einstein cores that use iLab via this link. Please use this link to access iLab: einstein.ilabsolutions.com/ Help and Support The quickest way to get assistance with any questions or issues is by reaching out to the iLab Support Team through one of the following channels: SUPPORT TICKET: Click the leave iLab feedback link at the top right while logged into iLab to submit a Support Ticket or go directly to the support portal. EMAIL: Send an email to the iLab Support Team at ilab-support@agilent.com LIVE CHAT: A support representative is available for live chat via the support portal. PHONE SUPPORT: Available 24 hrs a day. Click here for more info. The iLab support team triages all requests to ensure quick response and resolution to all questions. You can also view iLab's help pages for guideance in navigating the system. If you believe your support request will require assistance for an issue that derives from an Einstein system or administrative department (i.e. Banner, Finance, HR, etc), please contact us at ilabadministrator@einsteinmed.edu. Training Materials for Researchers Task/Issue User Manual Activating your iLab Account (Internal Users) View Establishing an iLab Account (External Users) View Scheduling Time on a Device View Making a Service Request View How to Subit a Ticket to iLab for Support View Training Materials for PIs, Administrators & Core Staff Task/Issue User Manual Adding, Editing & Removing Lab Members View Managing Lab Access to Fund Numbers View Budgeting for Lab Member Use of Funds View Billing & Invoices View Center Administration View Managing Service & Project Requests View Managing Calendars View Reporting on Lab Use of Cores View Publication Tracker View