iLab - Access, Help & Training


The iLab Solutions Core Facility Management software (iLab) allows researchers to reserve time on devices or submit service requests to Einstein Core Facilities that are setup to use the system. It also provides Einstein with a centralized billing system for core services. This page provides information to assist new and existing users with accessing and navigating the system.

Access iLab

Internal Einstein users (including Montefiore PIs and Administrators) must use their active directory credentials (i.e. what you use to sign in to webmail) to log-in to iLab. If you are a volunteer in a PI lab and need to access the system, please email us. New users of the system will be prompted to request access to a PI lab before they can begin using core services. External users should register for an account directly via the iLab system.

You can view a list of Einstein cores that use iLab via this link.

Please use this link to access iLab:

Help and Support

The quickest way to get assistance with any questions or issues is by reaching out to the iLab Support Team through one of the following channels:

The iLab support team triages all requests to ensure quick response and resolution to all questions. You can also view iLab's help pages for guideance in navigating the system.

If you believe your support request will require assistance for an issue that derives from an Einstein system or administrative department (i.e. Banner, Finance, HR, etc), please contact us at

Training Materials for Researchers

Task/Issue User Manual
Activating your iLab Account (Internal Users) View
Establishing an iLab Account (External Users) View
Scheduling Time on a Device View
Making a Service Request View
How to Subit a Ticket to iLab for Support View

Training Materials for PIs, Administrators & Core Staff

Task/Issue User Manual
Adding, Editing & Removing Lab Members View
Managing Lab Access to Fund Numbers View
Budgeting for Lab Member Use of Funds View
Billing & Invoices View
Center Administration View
Managing Service & Project Requests View
Managing Calendars View
Reporting on Lab Use of Cores View
Publication Tracker View